
High-End Customer Service Representative
1 week ago
Job Title: Front of House Team Member
About the RoleWe are seeking a talented and exceptional individual to join our dynamic team as a Front of House Team Member. In this role, you will provide a service level beyond expectations by going above and beyond to create lasting impressions and meaningful relationships with staff, clients, and contractors.
Key Responsibilities- Provide engaging welcome and farewell experiences for staff, clients, and contractors
- Recognize VIPs, guests, and building staff and use their names whenever possible
- Maintain reception spaces, guest lounges, and meeting rooms in a well-presented and clean state
- Work closely with security teams to ensure people and building safety
- Assist with uploading information to tenant portals
- Offer a concierge service to assist with ticketing, event, and venue queries
- Manage administrative tasks as requested by tenants, including mailroom, postage, reports, and other duties
To be successful in this role, you will need:
- Flair to create lasting impressions and meaningful relationships
- Confidence in assisting VIPs and Executives in a professional manner
- Able to work constructively and autonomously
- Collaborative, flexible, and adaptable outlook to work
- Discreet and able to maintain confidentiality, building trust with colleagues and stakeholders
- Immaculate presentation and grooming
We offer a range of benefits, including:
- Work-Life Balance: Regular leave to pursue hobbies and interests outside of work
- Training and Development: Opportunities for paid training and development packages to enhance your skills and career growth
- Rewards Program: A generous rewards program offering vouchers for a wide range of retailers
- Wardrobe Services: Corporate wardrobe and dry-cleaning services to support your professional image
- Career Progression: Opportunities to progress your career within our organization
- Diversity & Inclusion: A workplace environment that values diversity, promotes life balance, and supports individual aspirations
We are a leading provider of corporate concierge and workplace services, delivering five-star customer service to premium companies across various sectors.
How to ApplyIf you are a motivated and exceptional individual looking to join our dynamic team, please submit your resume and cover letter summarizing your skills and relevant experience.
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