Customer Experience Specialist

2 weeks ago

Singleton, Australia O'Brien Glass Industries Limited Full time
About the Role:

We are seeking a highly skilled and experienced Customer Experience Expert to join our team at O'Brien Glass Industries Limited. As a key member of our Service Centre team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience with our company.

Key Responsibilities:

  • Provide face-to-face customer service and greet customers and visitors with a positive and helpful attitude.
  • Ensure that our customers have the best possible experience within the Service Centre.
  • Answer customer inquiries and provide support to the manager and the running of daily operations.
  • Effectively communicate with customers to keep them updated on delivery lead times.
  • Undertake repair inspections on vehicles and explore customer needs to educate them on our full scope of services.
  • Issue invoices and raise job authorities as required.
  • Schedule repair bookings and source suitable resolutions to customer concerns.

About You:

  • You will have professional communication and presentation skills, with excellent verbal and written communication skills.
  • You will have a current driver's license and be able to work in a fast-paced environment.
  • You will have the ability to resolve issues and create solutions for customers, as well as support the Branch manager with administrative tasks.
  • You will have excellent time management and prioritisation skills, as well as intermediate to advanced Microsoft Office skills.

Benefits:

  • You will be part of a supportive and collaborative team environment.
  • You will have opportunities for growth and development.
  • You will receive a competitive salary.
  • You will be part of a reward and recognition program.

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