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Product Support Specialist

2 months ago

Singleton, Australia Liebherr-Australia Pty. Ltd. Full time
About the Role

We are seeking a skilled Product Support Specialist to join our team at Liebherr-Australia Pty. Ltd. In this role, you will provide technical support to our customers, ensuring their Liebherr excavators operate at peak performance.

Key Responsibilities
  • Diagnose and repair electrical, mechanical, and hydraulic faults on Liebherr excavators, including R9250, R9400, R9600, R9800, and R996B models.
  • Assist with major and minor services to site machines, ensuring timely and efficient completion.
  • Manage warranty jobs and support with site claim submissions, maintaining accurate documentation.
  • Conduct machine health assessments and generate comprehensive reports, providing valuable insights to customers.
  • Promote Liebherr as a solutions provider, exceeding customer expectations through exceptional service.
  • Ensure clear communication with customers, keeping them informed of all relevant information.
  • Collaborate effectively with supervisors and tradespeople, fostering a positive and productive work environment.
About You

We are looking for a highly skilled and experienced Heavy Machinery Technician who is passionate about heavy machinery and dedicated to exceptional customer service. The ideal candidate will have:

  • Trade Qualified - Certificate III in Mobile Plant Technology (AUR or equivalent).
  • Demonstrated experience and expertise with Liebherr excavators or similar equipment.
  • Exceptional diagnostic and fault-finding skills, with a strong attention to detail.
  • Strong customer support experience, with excellent communication and interpersonal skills.
  • Self-motivated with a commitment to quality execution, and a current driver's license.
Additional Qualifications (Highly Regarded)
  • Additional Low Voltage Training.
  • MDG25 certification.
  • Working at Heights certification.
  • Certificate IV Engineering (Fluid Power).
What We Offer

We offer a competitive salary and benefits package, with opportunities for career development in a dynamic and growing industry. This role is based at Mt Arthur Coal and Bengalla Mine Sites, with a focus on providing exceptional support to our customers.