Claims Advocate

5 days ago

Sydney, New South Wales, Australia beBeeClaimsAdvocate Full time $110,272 - $132,928
Job Description:

The role of a Claims Advocate is pivotal at our organisation, where you will have a profound impact on individuals' lives every day.

This exciting opportunity is for someone with experience in superannuation, life insurance, and/or personal injury claims management to join our business unit.

Key Responsibilities:
  • Develop and implement effective claims management strategies regularly within timeframe to achieve optimal member outcomes.
  • Ensure compliance with relevant legislation and fund rules, and oversee insurance claims under industry standards.
  • Provide empathetic and professional support to members and their representatives or beneficiaries throughout the claims process.
  • Maintain clear and compassionate communication with claimants.
  • Deliver tailored and empathic outcomes to all stakeholders with a solution-focused approach
  • Collaborate with internal teams to ensure seamless claims processing.
About You:
  • Previous experience in superannuation, life insurance, and/or personal injury claims management is highly desired.
  • Strong understanding of claims processes and relevant legislation.
  • Passion for supporting members and their families during difficult times.
  • Excellent communication and interpersonal skills including confident phone manner.
  • High level of attention to detail and accuracy in managing claim workflow, drafting file notes, and preparing written correspondence.
What We Offer:
  • A dynamic team culture fostering collaboration and innovation.
  • Flexibility with opportunity to work from home when fully trained.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our rewards hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events celebrating success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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