Coffee Shop Leadership Opportunity
1 month ago
Frontline Hospitality Melbourne East seeks an experienced Coffee Store Manager to lead our team and create exceptional customer experiences.
Estimated annual salary: $90,000-$120,000 based on experience and qualifications.
Job DescriptionWe are seeking a dynamic and experienced Manager to oversee all aspects of the coffee shop operation, including staff management, inventory control, customer service, and maintaining a welcoming atmosphere.
Main Responsibilities:- Lead and motivate a team of baristas to deliver outstanding customer service.
- Create a positive and inclusive work environment that fosters teamwork and collaboration.
- Manage inventory levels, ordering supplies, and ensuring product quality and freshness.
- Develop and implement strategies to drive sales and increase profitability.
- Maintain cleanliness and organisation throughout the store.
- Handle customer inquiries, feedback, and complaints with professionalism and efficiency.
- Ensure compliance with health and safety regulations at all times.
To succeed in this role, you will need:
- Previous experience in a similar role within the coffee industry.
- Solid knowledge of fast-paced takeaway style food and drink.
- Exceptional leadership and interpersonal skills.
- Professional, calm, and driven to create a strong and happy team.
- Hands-on experience and well-versed in the world of coffee - hot and cold.
- Excellent communication skills, both verbal and written.
- Proven experience of managing rosters, KPIs, and costs.
- Proven ability to multitask and work effectively under pressure.
- A passion for coffee and a commitment to delivering exceptional quality.
- Flexibility to work weekends and holidays as required.
We offer:
- Competitive salary commensurate with experience.
- Opportunities for career advancement and professional development.
- A supportive and inclusive work environment.
- Great Bonus Incentive Scheme to earn up to 20% of the annual salary.
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