Coffee Shop Leadership Opportunity

1 month ago


Frankston, Australia Frontline Hospitality Melbourne East Full time

Frontline Hospitality Melbourne East seeks an experienced Coffee Store Manager to lead our team and create exceptional customer experiences.

Estimated annual salary: $90,000-$120,000 based on experience and qualifications.

Job Description

We are seeking a dynamic and experienced Manager to oversee all aspects of the coffee shop operation, including staff management, inventory control, customer service, and maintaining a welcoming atmosphere.

Main Responsibilities:
  • Lead and motivate a team of baristas to deliver outstanding customer service.
  • Create a positive and inclusive work environment that fosters teamwork and collaboration.
  • Manage inventory levels, ordering supplies, and ensuring product quality and freshness.
  • Develop and implement strategies to drive sales and increase profitability.
  • Maintain cleanliness and organisation throughout the store.
  • Handle customer inquiries, feedback, and complaints with professionalism and efficiency.
  • Ensure compliance with health and safety regulations at all times.
Requirements

To succeed in this role, you will need:

  • Previous experience in a similar role within the coffee industry.
  • Solid knowledge of fast-paced takeaway style food and drink.
  • Exceptional leadership and interpersonal skills.
  • Professional, calm, and driven to create a strong and happy team.
  • Hands-on experience and well-versed in the world of coffee - hot and cold.
  • Excellent communication skills, both verbal and written.
  • Proven experience of managing rosters, KPIs, and costs.
  • Proven ability to multitask and work effectively under pressure.
  • A passion for coffee and a commitment to delivering exceptional quality.
  • Flexibility to work weekends and holidays as required.
Benefits

We offer:

  • Competitive salary commensurate with experience.
  • Opportunities for career advancement and professional development.
  • A supportive and inclusive work environment.
  • Great Bonus Incentive Scheme to earn up to 20% of the annual salary.

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