Business Development Manager

5 days ago

Sydney, New South Wales, Australia Spotify AB Full time

Spotify AB is seeking a seasoned Business Development Manager to join our team. As a Business Development Manager, you will be responsible for driving business growth through strategic partnerships and collaborations. You will oversee a team of Customer Success Managers and work closely with Sales Directors to create strategy and drive execution via world-class customer service.

This role requires a strong understanding of the advertising landscape and expertise in account planning, strategic planning, and media buying within Direct & Programmatic environments. You'll also need to have experience running a team where Data & Insights drive the direction of the business.

Main Responsibilities:

  • Develop and execute strategic partnerships and collaborations to drive business growth.
  • Oversee a team of Customer Success Managers to support and drive revenue.
  • Create strategy and drive execution via world-class customer service for top brands and agencies.
  • Partner with Sales Leadership on key accounts needs, account planning exercises, QBRs, etc.
  • Drive utilization of offshore resources, automation tools, and self-service platforms.
  • Provide team guidance and coaching while delivering tailored solutions to client requests.
  • Maintain and approve policy exception requests.
  • Build a strong cross-functional network and conduct regular status meetings.
  • Oversight of CSM team recurring tasks including pipeline hygiene, campaign pacing, production tracking, and measurement outcomes.
  • Assess staffing needs and lead the interviewing, hiring and onboarding of talent.
  • Identify needs and lead training for the CSM team.
  • Provide bi-annual development talks to your team.

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