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Product Specialist

2 months ago

Wetherill Park, Australia Cummins Full time
{"title": "Customer Engineering Product Specialist", "description": "Job Summary

We are seeking a highly skilled Customer Engineering Product Specialist to serve as the senior technical liaison between OEMs and represent our customers during new product development programs.

This role requires strong working relationships with customer technical counterparts to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions, and facilitate customer requests.

Key Responsibilities
  • Develop strong working relationships with customer technical counterparts to serve as their primary liaison.
  • Ensure products are applied and installed correctly to meet customer system requirements and environments.
  • Apply technical expertise in product, application, and market knowledge to support product selection and equipment design.
  • Lead the translation of customer needs and "voice of the customer" into functional product requirements.
  • Serve as a customer/market advocate inside Cummins during new product development programs, design reviews, and product change request processes.
  • Provide support and guidance to influence technical direction within a project team.
Requirements
  • Advanced customer and stakeholder management skills.
  • Excellent collaboration and teamwork skills.
  • Good communication skills with an ability to be solution-focused.
  • Excellent problem-solving and decision-making abilities.
  • Detailed-oriented and focused on thorough analysis.
  • Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes.
  • In-depth knowledge of power generation technologies.
  • Demonstrated level of relevant work experience, PG, control engineering experience is preferred but not mandatory.
About Cummins

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace.

", "lang_code": "en-US"}