Customer Experience Specialist

7 days ago

North Sydney Council, Australia beBeeCustomerFocused Full time $52,000 - $66,000

About Us

At Officeworks, we make a significant impact on our customers' experiences. Our team and community are at the heart of everything we do. We've learned that with the right mindset, we can achieve incredible things every day.

We're a fast-paced and innovative organization, with a national footprint of over 173 retail stores across Australia. With close to 10,000 team members, we're dedicated to delivering an extensive range of products and services at competitive prices, along with great customer service. We encourage new ideas and thinking outside the box. We prioritize teamwork, achieving goals, and supporting each other.

About The Role

We're seeking enthusiastic and motivated part-time team members to join us for a fixed-term contract of 12-15 hours per week across various operating hours, including weekdays and weekends. This is a six-month opportunity with the possibility of becoming permanent.

Our Team Members

You will work closely with the team to ensure exceptional customer service. You'll provide expert advice to customers on our wide range of products and services while representing the Officeworks brand as a proud ambassador.

About You

If you're passionate about delivering outstanding customer experiences, enjoy working in a team environment, and thrive in fast-paced settings, this role might be perfect for you. Additionally, you should be flexible with your availability, able to work various hours across weekdays and weekends to meet our customers' needs.

Our Culture

We celebrate individuality by offering genuine benefits to our team members:

  • Flexibility: Enjoy discounts across various brands, access to exclusive benefits programs, and support during life's exciting moments.
  • Mental Health and Wellbeing: Prioritize your safety and mental health through our Employee Assistance Program (EAP) and ongoing initiatives.
  • Career Growth: Explore opportunities within the broader Wesfarmers Group and enhance your skills through our comprehensive learning and development programs.

We welcome applications from diverse candidates, including those from all ages, cultures, people with disabilities, and the LGBTQI+ community. As part of the recruitment process, you'll complete an online assessment consisting of game-based assessments and video interview questions, providing valuable insights into your strengths and areas for growth.

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