Responsible Gaming Team Leader Melbourne

4 weeks ago


Melbourne, Victoria, Australia Easygo Full time

Responsible Gaming Team Leader Job Description

We are seeking a highly skilled and experienced Responsible Gaming Team Leader to join our team at Easygo in Melbourne. As a key member of our organization, you will be responsible for leading a dedicated team of Responsible Gaming Analysts, fostering a collaborative and high-performance culture.

Key Responsibilities:

  • Lead, mentor, and develop a team of Responsible Gaming Analysts.
  • Allocate tasks and ensure the team consistently meets its key performance indicators (KPIs).
  • Conduct regular quality assessments to maintain high standards across the team's work.
  • Provide ad-hoc training and knowledge transfer to relevant stakeholders.
  • Carry out performance reviews and offer individual coaching to drive continuous improvement and professional development.
  • Manage escalations and address queries related to responsible gaming.
  • Monitor exception reporting to identify and mitigate potential risks.
  • Sign off on high-risk responsible gaming tasks, ensuring compliance with regulatory standards.

Requirements:

  • Minimum 2 years experience in a Responsible Gaming leadership / Responsible Gaming coaching role.
  • Experience working in regulated markets is advantageous.
  • Strong understanding of responsible gaming regulations and industry best practices.
  • Proven track record in delivering high quality work in a fast-paced, challenging environment.
  • Fluent in English both verbal and written.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A fun and inclusive team culture.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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