Responsible Gaming Team Leader Melbourne
4 weeks ago
Responsible Gaming Team Leader Job Description
We are seeking a highly skilled and experienced Responsible Gaming Team Leader to join our team at Easygo in Melbourne. As a key member of our organization, you will be responsible for leading a dedicated team of Responsible Gaming Analysts, fostering a collaborative and high-performance culture.
Key Responsibilities:
- Lead, mentor, and develop a team of Responsible Gaming Analysts.
- Allocate tasks and ensure the team consistently meets its key performance indicators (KPIs).
- Conduct regular quality assessments to maintain high standards across the team's work.
- Provide ad-hoc training and knowledge transfer to relevant stakeholders.
- Carry out performance reviews and offer individual coaching to drive continuous improvement and professional development.
- Manage escalations and address queries related to responsible gaming.
- Monitor exception reporting to identify and mitigate potential risks.
- Sign off on high-risk responsible gaming tasks, ensuring compliance with regulatory standards.
Requirements:
- Minimum 2 years experience in a Responsible Gaming leadership / Responsible Gaming coaching role.
- Experience working in regulated markets is advantageous.
- Strong understanding of responsible gaming regulations and industry best practices.
- Proven track record in delivering high quality work in a fast-paced, challenging environment.
- Fluent in English both verbal and written.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A fun and inclusive team culture.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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