Enterprise IT Infrastructure Specialist

3 weeks ago

Sydney, New South Wales, Australia Secure Parking Full time
Job Description

We are seeking an experienced IT support engineer to join our team at Secure Parking, supporting our core enterprise infrastructure platforms.

About Us:

Secure Parking is one of the largest commercial car park operators in Australia, with over 450 car parks across Australia and New Zealand. Our vision is to be the leader in the markets we operate - as judged by the customers we serve, and this is grounded in our commitment to provide a seamless experience across every step of the customer journey.

Our Core Values:

We're driven by People First, Resilience, Integrity, Daring, and Passionate values, which guide our decision-making and behavior.

Key Responsibilities:

  • Investigate, diagnose, and solve system, software, and hardware incidents, service requests, and problems.
  • Categorize and properly record reported incidents, service requests, and problems, and develop knowledge articles and standard support procedure documentation.
  • Install and upgrade software and hardware.
  • Perform configuration changes under our internal change management process.
  • Determine when issues should be escalated to vendor support.
  • Provision, installation, configuration, and maintain enterprise and end-user infrastructure and components.
  • Ensure that incidents are handled according to agreed procedures.
  • Prioritize and diagnose incidents. Investigate causes of incidents and seek resolution.

Requirements:

The ideal candidate will have experience with Microsoft Azure, including Entra ID and IaaS-oriented services such as virtual machines, Azure Backup, and Azure Site Recovery. Exposure to Azure PaaS and SaaS services like App Services, Logic Apps, and Application Insights would be beneficial.

Salary:

We offer a competitive salary of AU$120,000 per annum, commensurate with experience.

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