
Engineering Manager for Cloud Operations
3 days ago
This is a leadership role that will play a critical part in building and shaping a high-performing regional SRE group from the ground up. The team will be instrumental in ensuring the uptime, reliability, and scalability of cloud deployments across multiple global product offerings.
Key Responsibilities- Team Formation & Leadership: Build and lead a new regional SRE team. Hire, onboard, and mentor top-tier engineers, establishing a high-performance culture grounded in psychological safety, continuous learning, and a bias for automation.
- Technical Oversight: Set the technical direction for the AU team, ensuring strong execution across observability, reliability engineering, automation, and incident management. Be a hands-on leader who can participate in design reviews, architectural decisions, and complex troubleshooting efforts while sharing your expertise across engineering.
- Global Collaboration: Coordinate with other regional SRE leaders to drive consistent follow-the-sun coverage, enabling seamless handoffs and continuity of operations across time zones. Coordinate with Account Management and Professional Services to ensure successful onboarding of new cloud customers and maintenance activities for existing ones.
- Operational Excellence: Own and refine SRE processes for the region, ensuring system health, performance, and availability. Champion automation-first approaches, eliminate toil, and scale operations through tools—not just headcount.
- 5+ years providing 24x7 production support for cloud-based systems, with demonstrated leadership in managing operations during challenging situations.
- 2+ years of experience in technical leadership or management roles.
- 2+ years of demonstrable experience with at least one major public cloud provider: AWS, Google, Azure.
- Experience with continuous integration/continuous deployment pipelines.
- Experience with automation pipelines for cloud infrastructure and software using technologies such as Terraform, Packer, and Ansible.
- Experience supporting distributed backend services.
- Experience with NoSQL or relational databases and database fundamentals.
- Experience with maintaining distributed services on virtual machines and containers with orchestration.
- Experience with documenting procedures and architectures.
- Experience assessing security vulnerabilities in code and running systems.
- Experience building or leading new engineering teams, especially within a globally distributed organization.
- Knowledge of secure multi-cloud operations in compliance-conscious environments.
- Linux administration and troubleshooting.
- Administering operational infrastructure.
- Scripting or operations engineering, preferably with bash, Python and golang.
- Command-line utilities such as grep, ssh.
- Version control systems, preferably Git.
- Secrets management systems, preferably cloud-native or Hashicorp Vault.
- Vulnerability management systems, preferably Github Dependabot, Snyk, and Tenable.
- Expertise with modern observability platforms.
- JIRA for issue tracking.
- Agile software methodologies.
- Software development experience using distributed databases.
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