Threat Strategy Manager
4 days ago
At Proofpoint, we're committed to protecting people and the data they create. As a Threat Strategy Manager, you'll play a critical role in helping our customers maximize the value of our products and services, ultimately driving renewals and add-on transactions.
Your Key Responsibilities:- Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
- Meet regularly with clients to review support interactions, system status, key issues, emerging threats, and how to combat them using Proofpoint products and services
- Develop deep understanding of customer's business and operational needs
- Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management
- Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions
- Provide proactive recommendations that protect our customer's information assets, leveraging the Proofpoint product suite
- Identify and prioritize short-term and long-term goals
- Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
- Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
- Monitor levels of customer satisfaction and escalate customer concerns as necessary
- Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
- Use independent judgment within broad parameters
- Design and implement solutions to complex problems with minimum supervision
- Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality
- 3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
- Managed security or consultancy experience is required
- Knowledge of data communication concepts and technologies, specifically email and networking
- Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint
- Working knowledge of Windows, Active Directory, and Microsoft Exchange
- A history of successfully motivating and inspiring coworkers to work efficiently and effectively
- Ability to effectively work in a team environment as well as independently
- Must be proactive and have outstanding verbal and written communication skills
- The successful candidate will have relevant experience with Proofpoint products and understand threat protection
- A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects, and internal groups to spread threat intelligence landscape awareness
- Proactive, self-starter driven by setting and achieving goals
- Background in security, especially around threat actor tactics, techniques, and procedures
We're a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest, and cultivating a culture of collaboration and appreciation.
We're a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.
#LI-PC1
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