Innovation Leader

19 hours ago

Melbourne, Victoria, Australia beBeeLeadership Full time $180,000 - $220,000
**Job Description**
Are you a visionary leader with a passion for innovation and excellence?
We're seeking an exceptional individual to oversee our Service Integration and Management (SIAM) strategy, ensuring seamless service delivery across technology domains.

As a key member of our Technology team, you'll drive business growth and make a meaningful impact on millions of lives.

The ideal candidate will have extensive commercial experience in IT Service Management, including at least 3 years in a senior leadership capacity within a large organization.

Key responsibilities include:
• Leading the Technology Experience team to enhance user satisfaction and productivity through user insights and journey mapping.
• Creating and overseeing the Integrated Service Operations function to ensure high availability and seamless integration of service activities.
• Driving improvements in service performance through robust monitoring and reporting practices.
• Maturing service management capabilities such as Service Design and Service Transition.
• Guiding strategic development and adoption of service management platforms.

**Required Skills and Qualifications**
  • Commercial experience in IT Service Management or related roles.
  • Proven experience designing and leading enterprise service integration and management frameworks.
  • Strong track record in uplifting ITIL capabilities at scale.
  • Experience leading multidisciplinary teams and implementing enterprise ITSM platforms.
  • ITIL v4 Managing Professional or Strategic Leader certification highly desirable.

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