Customer Service Coordinator

1 week ago

Canberra, ACT, Australia beBeeAdministrative Full time $60,000 - $80,000
Key Responsibilities

We are seeking a highly skilled Administrative Officer to deliver exceptional frontline customer service and administrative support. The successful candidate will play a key role in enhancing the client experience by responding promptly to phone, email, and face-to-face enquiries.

  • Provide high-quality customer service by responding promptly to inquiries, ensuring clients feel valued and supported.
  • Assist clients with registration, enrolment, program details, and appointment bookings, offering clear and accurate guidance.
  • Promote programs and events to clients and stakeholders, enhancing awareness and engagement.
  • Ensure accurate and secure client records, data entry, and documentation to maintain seamless service delivery.
  • Maintain a welcoming and professional environment in reception and student areas, addressing client needs with care.
  • Escalate client feedback, complaints, or issues in a timely manner to support continuous service improvement.
Qualifications and Skills

The successful candidate will possess:

  • Proven ability to deliver outstanding customer service via phone, email, and face-to-face interactions.
  • Excellent interpersonal, written, and verbal communication skills, with a friendly and professional approach.
  • Strong administrative skills and meticulous attention to detail, ensuring accuracy in all tasks.
  • Calm under pressure with the ability to prioritise and manage multiple tasks in a fast-paced environment.
  • Awareness of diverse cultural perspectives and a sensitive, client-focused approach.
  • A collaborative team player who thrives in a supportive environment.

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