Automation Expertise Needed

4 days ago

Melbourne, Victoria, Australia beBeeSystem Full time $80,000 - $90,000
Robotics System Support Specialist

Improve the experience of people by solving technical issues for customers, diving deep into complex problems, and managing ambiguous situations.

Responsibilities:

  • Perform advanced diagnostics and resolution of critical robotic system issues through data analysis and technical troubleshooting.
  • Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
  • Lead high-severity incident response, orchestrating collaboration across technical teams to drive rapid resolution of critical robotic system issues.
  • Drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs; create automated workflows to enhance team efficiency and robotic system performance.

Requirements:

  • 2+ years of experience in a technical role, preferably in support engineering or system administration.
  • Excellent written and verbal communication skills, able to convey complex technical details clearly and concisely.
  • Strong problem-solving skills, particularly in the areas of technical debugging and diagnostics.
  • General understanding of networking concepts like TCP/IP, DNS, routing, security.
  • General knowledge or experience of UNIX/Linux.
  • Familiarity with cloud platforms (e.g. AWS, Azure, GCP).
  • Bachelor's degree in information technology or computer science, or a combination of relevant education and experience.

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