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Hotel Operations Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeNight Full time $70,000 - $85,000

Our hotel is a vibrant and stylish place to work, located in the heart of Brisbane's CBD.

We have 367 rooms and cater for both business and leisure guests. Our team values are fun, care, excellence, empowerment, and we strive to create unforgettable moments for our guests.

As Night Duty Manager, you will be responsible for overseeing all operations during the night shift, ensuring the smooth running of the hotel and creating a safe, sound and exceptional guest journey from night until morning.

Your primary duties and responsibilities include:

  • Managing on duty for the hotel, including check-ins, check-outs, and guest enquiries
  • Performing night audit functions, ensuring proper balancing of hotel revenues in rooms and food & beverage
  • Handling guest concerns and reacting quickly to guarantee memorable moments for our guests
  • Ensuring the safety of our guests throughout the night

Qualifications

Required skills and qualifications include:

  • Full Australian Working Rights - this role is not available for sponsorship
  • Service-focused personality and the ability to work flexible schedules, including weekends and public holidays
  • Good understanding of finance and accounting practices
  • Extensive knowledge of Front Office operations
  • Prior experience working with Opera Cloud or a related system
  • Proven ability to build and maintain good relationships with all stakeholders
  • Multi-tasker that is highly organized, detail-oriented, and able to manage conflicting priorities

Benefits

Employee benefits include:

  • Daily lunch options provided
  • Staff discounts in the restaurant
  • Accor employee staff rates at any Accor property worldwide
  • Food and Beverage discounts at Accor outlets
  • Inner city location with public transport options at our door
  • Friendly and inclusive team
  • Career growth and learning and development opportunities