Transport Operations Manager

3 weeks ago

Melbourne, Victoria, Australia DP World Australia Full time

About the role

DP World Australia is seeking a skilled Transport Operations Manager to join our team. This role will be responsible for managing the transport operation for our clients using DP World's assets and systems, while maintaining our reputation and brand as a market-leading logistics service provider.

The key roles and responsibilities of this role include but are not limited to:

  • Manage the day-to-day operation of all transport services
  • Manage risks associated with transport
  • Lead by example and identify areas of improvement
  • Investigate new ways and processes to manage day-to-day activities and improve automation
  • Eliminate unrecoverable costs
  • Ensure all team members are working towards customer satisfaction targets
  • Understand costs for services and look for cost reductions
  • Help the team and transport service providers troubleshoot problems
  • Book and manage transport of all shipments for our clients with appointed service providers
  • Maintain and update records of all shipments and provide activity reporting and key dates to clients
  • Request and provide documents and electronic messages to transport providers within the required timeframe
  • Update the system with delivery and dehire dates, as well as any notes that are relevant to the operation
  • Manage the client code in our operation system with all current information
  • Monitor Customs Clearance and other regulatory releases (DAWR)
  • Provide the highest level of customer service to clients by being responsive, cooperative, and knowledgeable with regards to clients' businesses and the global import/export market

About you

The successful candidate will possess the following:

  • 3-6 years' experience in transport operations preferred or similar roles
  • 1-2 years in customer-facing roles
  • Excellent understanding of the supply chain from an Australian perspective
  • Strong customer service skills and attention to detail
  • Experience managing customer requirements for transportation (import and export shipments)
  • Demonstrated ability to work and solve issues independently
  • Cargowise (Wise-Tech) experience and knowledge advantageous

As we provide an essential service to the Australian economy, we require candidates to be able to demonstrate that they are vaccinated against COVID-19.

Supporting equality

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for our customers and communities we serve globally.

With a dedicated, diverse, and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics, and Technology -- and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Application details

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