Prospective Student Officer

3 weeks ago


Melbourne, Victoria, Australia RMIT University Full time
Job Summary:

RMIT University is seeking a highly motivated and customer-focused individual to join our Global Student Recruitment Team as a Prospective Student Officer. In this role, you will be responsible for providing exceptional service to prospective students, responding to inquiries, and meeting sales targets while maintaining accurate records in our CRM database.

Key Responsibilities:
  • Manage multiple contact channels, including phone, email, live chat, and face-to-face interactions, to provide timely and effective responses to prospective students.
  • Meet and exceed sales targets while maintaining a high level of customer satisfaction.
  • Accurately maintain records in our CRM database, ensuring data integrity and quality.
  • Work collaboratively with the Global Student Recruitment Team to achieve team goals and objectives.
  • Develop and maintain a deep understanding of RMIT University's programs and services to effectively communicate with prospective students.
Requirements:
  • Proven experience in a customer-facing role, preferably in a sales or recruitment environment.
  • Excellent communication and interpersonal skills, with the ability to interact with diverse groups of people.
  • Ability to work in a fast-paced environment, meeting deadlines and managing multiple priorities.
  • Strong analytical and problem-solving skills, with the ability to interpret complex information and make informed decisions.
  • Proficiency in CRM software and other relevant systems.
About RMIT University:

RMIT University is a world-renowned institution, committed to delivering high-quality education and research. Our Global Student Recruitment Team is dedicated to attracting and supporting students from around the world, and we are seeking a talented individual to join our team.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a diverse and global community.

We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates from diverse backgrounds and encourage people with disability to apply. If you are passionate about delivering exceptional customer service and have a strong desire to work in a dynamic and global environment, we encourage you to apply for this exciting opportunity.



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