Clean Energy Solutions Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeElectrification Full time $65 - $75
Job Title: Electrification Appointment Setter

We are seeking an experienced professional to join our team as an Electrification Appointment Setter. In this role, you will play a key part in helping Australians transition to a cleaner energy future.

You will be responsible for boosting sales efficiency by contacting warm leads, identifying those most likely to convert, and scheduling high-quality appointments for the sales team.

Your focus will be on ensuring a smooth handover and maximising conversion opportunities, directly contributing to growth across the residential and SME customer base.

  • Key Responsibilities:
  • Engage and Qualify Leads - Respond promptly to customer inquiries, assess fit against predefined criteria, and nurture interest through professional follow-up.
  • Drive Sales Conversion - Schedule high-quality appointments that align with sales team availability, ensuring leads are well-prepared for handover.
  • Collaborate for Success - Work closely with the sales team to refine handover processes, share feedback, and maximise conversion outcomes.
  • Maintain Accuracy - Keep detailed and accurate records of interactions, appointments, and outcomes in the CRM.
  • Optimise Processes - Continuously improve outreach scripts and workflows using performance data and feedback to enhance efficiency.
About You:
  • Required Skills and Qualifications:
  • Excellent communication skills for engaging with customers over the phone.
  • Knowledge of solar energy systems, storage solutions, EV and/or EV chargers - preferred but not essential.
  • Strong problem-solving skills and experience in resolving customer issues over the phone.
  • Demonstrated experience achieving team and individual performance metrics for call centre operations.

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