Clean Energy Solutions Specialist

About Us

We are an agile software development company leading the next generation of clean energy solutions. We make a positive impact by advancing clean energy technologies and supporting global sustainability initiatives.

Our team is made up of hard-working, fun-loving people who are passionate about delivering exceptional customer experiences. We foster a culture of commitment, conscientiousness, and collaboration.

We seek highly experienced professionals who thrive in fast-paced environments and share our vision for transforming the energy industry. The ideal candidate has a strong technical background and excellent communication skills to drive success in this critical role.

Key Responsibilities:

• Account Management: Build long-lasting relationships with customers and serve as their primary point of contact throughout their journey.
• Strategic Advisor: Create value for customers through utilization, usage, and needs analysis.
• Customer Onboarding: Lead customers through successful project commissioning and ensure post-commissioning follow-up.
• Product Adoption: Proactively guide customers to maximize product features and capabilities.
• Upselling, Renewals, and Novations Support: Ensure smooth novations from EPC to ultimate plant owners.
• Collaborate with Sales Teams: Identify upsell and cross-sell opportunities, driving account growth and retention.
• Customer Feedback: Gather and communicate customer feedback to inform software solution improvements.
• Data-Driven Insights: Utilize customer data and metrics to identify opportunities for improvement and drive customer success outcomes.
• Problem Resolution: Address and resolve major customer issues promptly.
• Training & Education: Organize training sessions, webinars, and documentation to ensure customers stay informed and up-to-date.
• Collaboration: Work closely with internal teams to optimize the customer experience.

Qualifications:

• Technical Expertise: Deep understanding of SCADA and EMS technologies, including software and hardware deployment.
• SCADA Project Management Experience: Proven track record of managing multiple sites.
• SCADA Network Maintenance: Experience in maintaining, troubleshooting, and installing SCADA networks, hardware, and software.
• Commercial Orientation: Demonstrated experience in selling or servicing complex customers.
• Strategic Mindset: Ability to navigate complex discussions and provide key takeaways.
• Strong Communication Skills: Excellent written and verbal communication to convey technical concepts clearly.
• Problem-Solving: Ability to identify and resolve customer issues proactively.
• Customer-Centric Mindset: Passion for delivering exceptional customer experiences and fostering positive relationships.
• Analytical Skills: Ability to analyze customer data and draw actionable insights.
• Team Player: Collaborative attitude to work with internal teams.

About This Role

This is a unique opportunity to join a dynamic team driving innovation in the energy industry. If you're passionate about delivering customer value and have the right skills and expertise, we encourage you to apply.

What We Offer:

• Competitive Compensation: Attractive salary and benefits package.
• Professional Growth: Opportunities for career advancement and skill development.
• Dynamic Environment: Fast-paced and collaborative work environment.
• Positive Culture: Commitment to employee satisfaction and well-being.

Why Join Us?

By joining our team, you'll be part of a collective that's shaping the future of clean energy. You'll have the opportunity to collaborate with innovative individuals, drive business growth, and make a meaningful impact on the world.