Diverse Community Engagement Specialist

5 days ago

Adelaide, South Australia beBeeCustomerExperience Part time $55,000 - $75,000

**Job Title:** Customer Experience Officer

**Position Summary:

The Customer Experience Officer will be responsible for delivering exceptional customer service across the four Neighbourhood and Community Centre's reception and meeting spaces. The primary objective of this position will be to maintain a high level of customer service function at the reception desk, including venue hire, administration, and operational tasks.

**Key Responsibilities:**

  • Provide general customer service as part of the Centres team which includes working on the reception desk, answering telephones, taking bookings, and handling cash.
  • Support the day-to-day operations and delivery of programs at the Centre through reception, administration, and operational tasks.
  • Keep online programs current and up-to-date through the Eventbrite system and enter all relevant data from programs and bookings into online data entry systems.
  • Assist to promote programs using a variety of marketing and promotional methods including Social Media and online platforms.
  • In partnership with the Neighbourhood Centre Team, assist with the development of programs and events.
  • Accurately prepare and distribute venue administration such as client correspondence, quotes, invoices, marketing material, and booking/safety paperwork.

**Required Skills and Qualifications:**

  • Australian residency
  • Advanced communication skills both written and verbal
  • Experience in working in a Neighbourhood/Community Centre environment
  • Ability to communicate effectively and work with a diverse customer group
  • Strong attention to detail and organisational skills
  • Demonstrated experience with Microsoft Office suite software, computer literacy, and troubleshooting skills

**Benefits:**

This role will provide opportunities in a positive and energetic collaboration together with the Neighbourhood Centre Team to deliver culturally diverse and inclusive capacity building initiatives and programs.

**Note:** This job description is a summary of the main responsibilities and requirements for the position. Additional duties may be required as needed.

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