Customer Service Specialist

6 days ago

Cairns, Queensland, Australia beBeeCustomerService Full time $64,000 - $72,000
Job Overview

This role offers a unique opportunity to start your career journey in a fast-paced environment where you can deliver great customer service and be part of a global leader in mobility solutions.

Career Snapshot
  • Cairns Airport location
  • Permanent, full-time role (38 hours/week)
  • Supportive, friendly, and inclusive culture
  • Entry-level opportunity with full training provided
  • Global company with career growth potential
About The Role

You will be the face of our brand, interacting with customers at the rental counter, completing rental bookings, and responding to general customer inquiries.

Key Responsibilities
  • Establishing customer car rental needs by actively listening
  • Reviewing various services to determine what may best suit the customer
  • Communicating rental procedures and guidelines effectively
  • Completing rental bookings in a timely and efficient manner
  • Answering customer questions and inquiries
Requirements

To succeed in this role, you will need:

  • A full and valid Australian driver's licence
  • Availability to work a rotating roster (including weekends, evenings, and public holidays)
  • Experience in customer service, retail, hospitality, or sales is an advantage
  • Ability to work in a fast-paced environment while delivering exceptional service
  • Comfortable using computer systems to manage bookings and rental information
  • Strong attention to detail and ability to follow procedures
What We Offer
  • Competitive hourly rate
  • Wellbeing program including life insurance, discounted health cover & superannuation options
  • Access to discounts on retail, fitness, cinema, and more
  • Employee discounts on car rentals across the globe
  • 24/7 Mental Health Support
  • Comprehensive training to help you succeed and grow
About Us

We are a global leader in mobility solutions, committed to innovation and customer-focused solutions. Our culture is performance-driven, encouraging collaboration and development through leadership, training, tools, and rewards. We value diversity, equity, and inclusion within our workforce and communities.

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