Food and Beverage Operations Manager

3 days ago


Cairns Regional, Australia Crystalbrook Collection Full time
About the Role

We are seeking a skilled and ambitious Restaurant Supervisor to join our dynamic team at Crystalbrook Collection. As a key member of our hospitality team, you will be responsible for delivering exceptional service and ensuring the smooth operation of our restaurant.

Key Responsibilities
  • Lead a team of restaurant staff to provide outstanding service and ensure high standards of quality and cleanliness.
  • Develop and implement effective strategies to improve customer satisfaction and loyalty.
  • Monitor and control food and beverage costs, inventory, and labor expenses.
  • Collaborate with the kitchen team to ensure seamless service and high-quality food presentation.
  • Manage and resolve customer complaints in a professional and courteous manner.
  • Stay up-to-date with industry trends and best practices to continuously improve our service and operations.
Requirements
  • Previous experience in a restaurant or bar supervisory role, preferably in a premium environment.
  • Proven track record of delivering exceptional customer service and leading a team to achieve high standards.
  • Strong knowledge of food and beverage operations, including inventory management and cost control.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • WSET level 2 or equivalent wine certification/knowledge is desirable.
  • QLD RSA is essential.
What We Offer
  • A competitive salary and benefits package.
  • A supportive and passionate work environment where you can grow and develop your skills.
  • The opportunity to work with a dynamic and award-winning company.
  • A range of lifestyle benefits, including extra leave and discounts on food and beverage.


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