Telecom Infrastructure Systems Engineer

6 days ago


Sydney, New South Wales, Australia Amazon Full time

As a key member of the AWS Solutions organization, you will have the opportunity to play a crucial role in developing the next-generation telecom infrastructure for Amazon Connect. This highly disruptive cloud-based contact center enables businesses to deliver engaging, dynamic, and personal customer service experiences.

You will be part of a fast-growing business soon after launch, helping shape the technology and product as we grow. With thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP-based Call Center Platform, this position represents a rare opportunity to make a significant impact on the industry.

We are seeking Systems Engineers who are experts in SIP/VoIP to join our Sydney team. Your responsibilities will include expanding our infrastructure to new global regions, supporting existing implementations, and innovating telecom network operations through tooling and processes to improve customer productivity.

Key Responsibilities
  • Expand telecom infrastructure to new global regions
  • Support existing implementations
  • Innovate telecom network operations

For this role, you will need to have a strong background in network and operating system support, telephony related experience, and working knowledge of Linux system administration.



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