Highly Experienced IT Professional Wanted

1 day ago

Saint Vincent, Minnesota, Australia beBeeExpert Full time $80,000 - $120,000
Unlock the Future of IT

We're seeking a seasoned IT professional to join our dynamic team. As a highly experienced System Administrator, you'll play a pivotal role in driving technological excellence and empowering our clients to reach new heights.

This is a career-defining opportunity for a technically astute individual who thrives on solving complex IT challenges and driving high-level problem resolution. You'll have the drive to make a significant impact on diverse client environments.

Key Responsibilities:
  • Advanced Troubleshooting & Escalation Management: Serve as a primary point of contact for complex, high-severity technical issues and escalations, ensuring swift and efficient resolution.
  • Root Cause Analyst: Conduct thorough analyses of recurring problems to identify root causes and implement effective preventive solutions across client systems.
  • Client Communication Champion: Collaborate directly with clients on critical escalations, providing clear, timely updates, technical explanations, and actionable next steps.
  • System Administration Expertise: Provide expert-level support for intricate infrastructure issues across servers, networking, security, and cloud services (Microsoft 365, Azure, AWS).
  • Tier 2/3 Escalation Handling: Ensure timely resolution of tickets escalated from Level 2 or junior team members, adhering to ITIL best practices and SLAs.
  • Proactive System Monitoring: Utilize RMM tools to monitor client infrastructure, identify potential issues, and prevent downtime before it impacts clients.
  • Solutions-Service Bridge: Act as a vital liaison between our solutions and service desk teams, ensuring seamless project handovers and providing feedback for continuous improvement.
  • Documentation Custodian: Maintain precise and up-to-date technical documentation for troubleshooting guides, client infrastructure configurations, and service workflows.
  • Process Improvement Contributor: Proactively identify opportunities to enhance service delivery processes and team efficiency, contributing to continual improvements.
Required Skills & Qualifications:
  • Extensive Technical Expertise
  • Infrastructure & Network Management
  • Cloud & Security Knowledge
  • RMM & PSA Tools Proficiency
  • Problem-Solving & Service Focus

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