Retail Operations Specialist

6 hours ago

Sydney, New South Wales, Australia beBeeOperations Full time $80,000 - $120,000
Job Overview

We are seeking a skilled and experienced Retail Operations Specialist to join our team. This is a critical role that requires strong leadership and communication skills, with a collaborative and hands-on approach.

Key Responsibilities
  • Store Operations & Process Improvement:
    • Maintain and improve store procedures to ensure consistency, efficiency, and compliance.
    • Assist with new store rollouts, including setup, training, and operational readiness.
    • Manage in-store staff incentive programs to drive performance and engagement.
    • Represent both stores in the weekly trade meeting with the head office team, sharing insights and feedback.
    • Monitor foot traffic counters and collect commentary from store staff to report back to management.
  • Staff Training & Development:
    • Ensure floor managers and in-store teams are aligned and working towards sales and margin targets.
    • Deliver training on customer-led sales techniques and product knowledge.
    • Provide Baby Village Gift Registry training to ensure consistent service and expertise.
    • Mentor floor managers and support team development.
    • Provide two weekend days per month in-store to stay connected with team dynamics and weekend trade tempo.
    • Provide lunch break coverage and hands-on support during busy periods to both front-end retail and online customer service teams.
  • Online Fulfilment & Customer Support:
    • Supervise in-store fulfilment of online orders, ensuring speed, accuracy, and customer satisfaction.
    • Support the online customer service team with product queries, returns, and escalations.
    • Strengthen the unified retail model by fostering close collaboration between the online customer service team and in-store front-end staff.
    • Create shared processes and communication flows that enhance customer experience across both channels.
  • Staff Rostering & Scheduling:
    • Build and manage weekly rosters across both stores, with labour ratios aligned to trade patterns and budget targets.
    • Adjust staffing plans for school holidays, peak periods, and team availability.
  • Inventory Control:
    • Monitor and manage inventory levels across both locations.
    • Coordinate stock transfers, deliveries, and stock counts to maintain accuracy and availability.
  • Visual Merchandising:
    • Oversee visual merchandising standards across both stores, ensuring alignment with brand guidelines.
    • Plan and execute seasonal displays and promotional setups to enhance customer engagement.
What We Need
  • Proven retail management and sales experience.
  • Experience in multi-site retail operations, rostering, and/or inventory control would be an advantage.
  • Strong leadership and communication skills with a collaborative, hands-on approach.
  • Passion for training and empowering teams to deliver exceptional customer service.
  • Basic MS Office skills – Word, Excel, PowerPoint.
About Us
  • We offer flexible work options, including full-time and part-time positions.
  • We have a supportive, family-friendly culture.
  • This is a meaningful role that allows you to shape store operations and grow with our business.

Award-winning organisation.

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