Customer Experience Representative

3 weeks ago


Perth Airport, Australia The NRMA Full time
Job Title: Customer Experience Agent

SIXT Australia is seeking a skilled Customer Experience Agent to join their team at Perth Airport. As a key member of the team, you will be responsible for providing exceptional customer service, creating opportunities to make sales, and ensuring all rental vehicles meet SIXT Australia's high standards.

Your key responsibilities will include:

  • Communicating with customers face-to-face, over the phone, and via email
  • Opening and closing rental agreements
  • Selling additional over the counter rental products
  • Managing reservations and organizing fleet
  • Maintaining a clean and safe working area

Requirements

  • Flexibility to work between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays
  • Exceptional customer service skills and/or experience
  • Enthusiastic and driven individual who strives to exceed targets
  • Excellent verbal and written communication skills
  • Strong attention to detail with a good work ethic
  • Current unrestricted Provisional or Full Driver's Licence
  • Full working rights in Australia

Benefits

  • $ per hour (award rate) + casual & shift loadings + monthly incentives
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Discounts on NRMA insurance products including car & travel
  • Uniform and staff car parking provided
  • Employee Referral Program where you may be eligible for a $2,000 referral bonus payment

SIXT Australia celebrates and welcomes diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives. If you're ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you.



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