Mepacs Alarm Coordinator

4 days ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $60,000 - $90,000
About Us

Our vision is to provide exceptional health and community care. We strive for a sense of achievement, individual growth, innovation, and a passion for communicating and connecting with others.

We have values that guide us:

  • Be the Best
  • Be a Role Model
  • Be Open and Honest
  • Be Compassionate and Respectful
  • Be Collaborative
About the Role

The role involves coordinating changeovers of current 3G models of alarms and ensuring appropriate follow-up with clients' contacts or families.

As a Mepacs Support Officer, you will work as part of a project team to ensure a professional service is provided to all clients, contacts, and members of the public.

Main Responsibilities

You will be responsible for:

  1. Coordinating the changeovers of current 3G models of alarms
  2. Providing phone support throughout the installation/changeover process of alarms
  3. Ensuring all clients' alarm units and pendants are working as per MEPACS guidelines and Australian Standards
  4. Managing KPI expectations and provision alarms being changed over/installed by technicians and clients
Key Requirements

To succeed in this role, you must have:

  • Computer and keyboard skills
  • Excellent communication and interpersonal skills including telephone manner
  • Experience with providing technical phone support to end users
  • Data entry skills
  • Ability to work Saturdays if required

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