Retail Observation Specialist

1 day ago


Perth, Western Australia beBeeDetailoriented Full time $74,500 - $78,500
Customer Experience Specialist

This role involves conducting on-site observations and submitting detailed reports on retail outlet performance, service quality, and sales techniques.

You will need to engage with customers while making meticulous notes about your experience, then complete a survey online regarding the encounter.

The ideal candidate possesses keen observational skills, excellent memory, reliability, strong communication abilities, and access to the internet.

Key Responsibilities:

  • Conduct thorough store visits to assess presentation, service, and selling skills.
  • Submit comprehensive surveys detailing customer experiences.
  • Develop and maintain effective working relationships with customers and retail staff.
  • Utilize critical thinking and problem-solving skills to address any issues encountered during store visits.

Required Skills and Qualifications:

  • Excellent observation and reporting skills.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
  • Good time management and organizational skills.
  • Reliability and punctuality.
  • Access to the internet for completing surveys.

Benefits:

This role offers a unique opportunity to gain valuable experience in customer-facing roles and develop essential skills in observation, reporting, and communication.

Others:

As a Customer Experience Specialist, you will have the opportunity to make a positive impact on our business by providing valuable insights into customer experiences and helping us improve our services.



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