Customer Service Officer
5 days ago
About the Role
This position is responsible for delivering exceptional customer service and providing administrative support to our team. As the first point of contact, you will be the face of Workskil Australia, making a lasting impression on our customers.
The successful candidate will possess strong administration skills, attention to detail, and excellent communication skills. You will be proficient in using the Microsoft suite and have experience working in a busy reception or front-of-house environment.
We are looking for a team player who can maintain a calm and professional approach when dealing with difficult situations. You will have the ability to work with diverse groups, including culturally and linguistically diverse people, ex-offenders, youth, and disadvantaged groups.
This is a full-time, ongoing position located at our Osborne Park site. You will enjoy a 9-day fortnight, with a dedicated and fixed day off every second week. You will also receive a competitive salary and the opportunity to salary package.
About You
To be successful in this role, you will need to demonstrate:
- Excellent administration skills, attention to detail, and computer literacy;
- Strong verbal and written communication skills;
- Experience in a busy reception or front-of-house role dealing with a wide range of members of the public;
- Able to maintain a calm and professional approach when dealing with difficult situations;
- Ability to work with culturally or linguistically diverse people, ex-offenders, youth, and disadvantaged groups;
- Awareness of the Employment Services industry and ability to prepare and edit resumes (desirable).
About Us
Workskil Australia is a national not-for-profit and charitable organisation, providing a range of employment, work experience, disability, youth, Indigenous, and community services across Australia. We promote a positive team culture, valuing excellent customer service, integrity, and honesty in our employees.
We are committed to creating a safe environment for children and young people in the delivery of our services. We work hard every day to:
- Work with our customers to secure great long-term job opportunities;
- Meet the labour needs of business and industry through quality recruitment services at no cost;
- Assist businesses with diversifying their workforce;
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury, or disability and Indigenous Australians;
- Deliver work experience projects to the community.
Our values remain at the heart of everything we do, and we strive to conduct our business with the highest degree of care, integrity, respect, honesty, and service.
Remuneration
A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax-effective salary packaging.
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