Leading Quality Improvement Specialist

Our Quality Team is Looking for a Key Leader

We are seeking a Quality Assessor to contribute to our wellbeing mission. As a leader in the wellbeing sector, we have grown significantly and are now transforming to capitalise on further growth opportunities.

With a strong social purpose, we operate with commercial principles to create community value. We are proud to be an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.

Our history dates back to 1840, making us Australia's first member-owned wellbeing company. Today, we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians, employing over 7,000 people worldwide.

Your New Role:

• Provide leadership through an inclusive relationship with relevant managers and front-line quality teams to ensure industry accreditation standards are identified, addressed, and met.
• Coordinate the development, implementation, monitoring, and evaluation of quality improvement practices for all Specialist Care and Home Health businesses.
• Plan and support accreditation requirements for the Specialist Care and Home Health businesses.
• Ensure key personnel across the Specialist Care and Home Health businesses are informed and current in their knowledge of continuous improvement practices, accreditations status, and required audit preparations and plans.
• Attend and provide support during third-party audits and assessments at Specialist Care and Home Health businesses to support positive performance and outcomes.
• Facilitate the development and review of quality assessment practices, including audit schedules and resources to measure and evaluate quality practices and standards throughout Specialist Care and Home Health.
• Complete internal audits, reviewing clinical files as part of the clinical governance program (where clinically qualified).
• Review and evaluate quality (and where qualified) clinical outcomes, reporting and recording findings.
• Report relevant quality data and KPIs, including comparative analysis, to inform ongoing development of quality and compliance in both clinical and non-clinical Specialist Care and Home Health business operations.
• Conduct announced and unannounced audits and system audits to ensure 24/7 compliance.
• Provide timely and current reports to Specialist Care and Home Health managers and assist with the completion of all reporting, including Specialist Care and Home Health Board reporting.
• Support reviews into major incidents and complaints (internal and external), including reporting on outcomes and planning ongoing quality improvements of related systems (both operational and clinical).

Requirements:

• A strong working understanding of quality systems, internal assessment, and relevant accreditation standards.
• A qualification in nursing or a related health qualification (mandatory for roles aligned to clinical services).
• Experience in quality accreditation systems and leading change.
• Aged Care Industry experience.
• A current driver's license and capacity for local and interstate travel.
• A demonstrable track record of achieving sustained service improvement underpinned by evidence-based practice.
• A strong working knowledge of the accreditation framework and the Aged Care Quality Standards.

Your Benefits:

• Competitive remuneration and incentive program.
• A range of attractive product and service discounts from our Retail and Wealth Management portfolio.
• Supported learning and career development program.
• Flexible working arrangements, including work-from-home days with a real work-life balance.
• Access to LinkedIn Learning courses through our great learning platform.
• Additional paid wellbeing and community volunteer days yearly.