
Administrative Team Lead
2 weeks ago
This role presents an exceptional chance to lead and support a dedicated team in delivering outstanding administrative services.
Main Responsibilities- Drive improvements in internal processes and patient experiences
- Mentor team members with a professional, caring, and supportive approach
- Streamline workflows and develop new procedures
- Develop checklists, templates, and forms
- Assist with recruitment and onboarding
- Design and deliver induction training programs
- Plan and coordinate changes to rosters
- Oversee team activities and resolve issues
- Coach and develop team members' skills and abilities
- Act as liaison for healthcare professionals
- Update systems and maintain administrative IT
- Provide reporting and recommendations
To succeed in this position, you'll need:
- 3+ years of supervisory experience in healthcare or medical administration
- Experience streamlining workflows and developing procedures
- A sound understanding of medical protocols and terminology
- Excellent knowledge of patient experience principles and practices
- Knowledge of Medicare and private billing processes
- A sound understanding of the Privacy Act and employment legislation
- Experience booking patients and rostering
- An excellent command of the English language
- Proficiency in Microsoft applications and flow-charting
- Experience using medical software (Clinic to Cloud is preferred)
- Genuine interest in women's health and current issues
- Commitment to continuous improvement and innovation
- High emotional intelligence and empathy
- Communication skills with integrity and transparency
- Consistently high standards of behaviour and service delivery
- Collaborative team player who values others' contributions
- Diligence in work and patient care
- A strong sense of purpose and drive to achieve goals
- Resilience and ability to nurture it in others
- Ability to multitask, prioritise effectively, and remain calm under pressure
- An optimistic attitude and desire to create positive change
- Certificate III or IV in Business Administration or Health Administration, or Management
- Certificate IV in Training and Assessment or the Workplace Trainer Skill Set (advantage)
- Working with Children Check and National Police Check
- First Aid Officer and Emergency Warden certification
- Possession of permanent work rights in Australia
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