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Digital Payments Experience Leader

2 months ago

Lindfield, New South Wales, Australia Commonwealth Bank Full time

About the Role

We are seeking a highly skilled and experienced Product Owner to join our Digital Experience Domains team at the Commonwealth Bank. As a Product Owner, you will be responsible for leading the delivery of NetBank payment experiences, working closely with cross-functional teams to design and deliver experiences that provide maximum value to our customers.

Key Responsibilities

  • Own the product roadmap for delivery of NetBank payment experiences.
  • Ideate, design and deliver experiences that provide maximum value to the customer, measure performance and iterate based on data and insights to continually optimise the experience.
  • Collaborate with specialists within and outside the team to lead delivery of digital experiences from conception through to delivery and beyond.
  • Act as the voice of the business and customer and translate this for the team to coordinate a 'one-team' approach to problem solving.
  • Incorporate design thinking and analytics to inform product design.
  • Provide clear lines of communication with stakeholders on the product roadmap and prioritisation decisions.
  • Identify, articulate and manage risks and compliance across streams of work.
  • Lead and develop the product roadmap, and engagement with senior stakeholders/business units to manage the delivery of product roadmap.
  • Lead the team day-to-day to deliver change and lifecycle activities.
  • Maintain a healthy prioritised Backlog to deliver business and customer outcomes.
  • Manage senior business and technical stakeholders to ensure that prioritisation is understood and agreed to.
  • Manage the team's performance to defined objectives including OKR tracking, etc.
  • Be accountable for addressing impediments, driving decisions, and resolving escalations.
  • Measure performance of initiatives, using data and insights to inform optimisations and future opportunities.

About You

We are looking for someone who is passionate about delivering digital payments experiences that provide maximum value to our customers. You will have a strong understanding of digital payments and experience leading the delivery of payments experiences. You will also have experience designing and executing digital experiences to deliver business and customer value.

Requirements

  • Knowledge of digital payments and experience leading the delivery of payments experiences.
  • Experience designing and executing digital experiences to deliver business and customer value.
  • Deeply passionate and curious about the ways our customers interact with our different channels, and champion the voice of our customers at every possible chance.
  • Will apply a strong level of pragmatism to balance strategic initiatives with keep-the-lights-on work.
  • Are passionate about building digital payment experiences, and passionate about driving the next evolution of our digital architecture.
  • Are experienced in definition of product roadmaps, delivery of product vision.
  • Proven experience in influencing work and priorities through stakeholders.
  • Proven experience leading teams.
  • Experience with Agile methodology, working within an Agile Matrix would be ideal.
  • Prior experience as a product owner in this space would be highly desirable, but not a must.