Digital Payments Experience Manager

2 weeks ago

Lindfield, New South Wales, Australia Commonwealth Bank Full time
About the Role

Product Owner (Manager), Digital Payments Experiences (NetBank)

As a Product Owner, you will be responsible for leading the delivery of digital payments experiences for our customers. You will work closely with cross-functional teams to ideate, design, and deliver experiences that provide maximum value to the customer.

About the Team

You will be part of the Digital Experience Domains, working with a crew who is passionate about delivering safe, secure, and innovative experiences for moving money.

Responsibilities

  • Own the product roadmap for delivery of NetBank payment experiences.
  • Ideate, design, and deliver experiences that provide maximum value to the customer, measure performance, and iterate based on data and insights to continually optimise the experience.
  • Collaborate with specialists within and outside the crew to lead delivery of digital experiences from conception through to delivery and beyond.
  • Acting as the voice of the business and customer and translate this for the team to coordinate a 'one-team' approach to problem solving.
  • Incorporating design thinking and analytics to inform product design.
  • Providing clear lines of communication with our stakeholders on the product roadmap and prioritisation decisions.
  • Identifying, articulating, and managing risks and compliance across streams of work.
  • Leading and developing the product roadmap, and engagement with senior stakeholders/business units to manage the delivery of product roadmap.
  • Leading the squad day-to-day to deliver change and lifecycle activities.
  • Maintaining a healthy prioritised Backlog to deliver business and customer outcomes.
  • Managing senior business and technical stakeholders to ensure that prioritisation is understood and agreed to.
  • Managing the squad's performance to defined objectives including OKR tracking, etc.
  • Being accountable for addressing impediments, driving decisions, and resolving escalations.
  • Measuring performance of initiatives, using data and insights to inform optimisations and future opportunities.

What We're Looking For

  • Knowledge of digital payments and experience leading the delivery of payments experiences. Financial services experience preferred.
  • Experience designing and executing digital experiences to deliver business and customer value.
  • Deeply passionate and curious about the ways our customers interact with our different channels, and champion the voice of our customers at every possible chance.
  • Will apply a strong level of pragmatism to balance strategic initiatives with keep-the-lights-on work.
  • Are passionate about building digital payment experiences, and passionate about driving the next evolution of our digital architecture.
  • Are experienced in definition of product roadmaps, delivery of product vision.
  • Proven experience in influencing work and priorities through stakeholders.
  • Proven experience leading teams.
  • Experience with Agile methodology, working within an Agile Matrix would be ideal.
  • Prior experience as a product owner in this space would be highly desirable, but not a must.

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