Service Desk Leadership Position

Service Desk Team Leader/SupervisorAt the heart of our service desk lies a key position that oversees daily operations. This role is responsible for monitoring service desk tickets and calls, identifying trends and issues that require more in-depth analysis.The team leader/supervisor will work closely with the team to ensure they meet or exceed agreed-upon...

Are you a passionate leader with a passion for driving service excellence in IT support? We're on the lookout for an experienced IT Service Desk Manager to take the reins of our dynamic service desk operations. This is a fantastic opportunity to lead a high-performing team, optimise support processes, and deliver top-tier service to our customers.About...

Canberra based Hybrid WFM- Lead and mentor SD agents- National Managed Services organsition- Career Opportunity- Mentor and Lead- Hands- on Support- $90K - 100KOur client is a well established yet growing Managed Services organisation.They established their ACT presence 2 years ago, and have been growing ever since With a supportive and interactive Sydney...

Lead IT Service ExcellenceWe are seeking a seasoned professional to drive service excellence in our dynamic service desk operations.About UsOur aim is to empower clients with the time and flexibility to focus on their business goals by making IT easy.Key ResponsibilitiesContinually find and recruit talented individuals to work under you in our growing...

**Role: - Service Desk Level 1/Level 2 Officer (Multiple openings)****Security Clearance**Location-** Canberra, ACT- Work with the DesktopOne Program to ensure successful client transition with software and hardware rollouts- Be the first level of leadership for the Level 1/Level 2 ICT Desk-Side Support Officers.- Steward the Level 1/Level 2 ICT Desk-Side...

My Forms- My Tests- My Interviews- My Details**APS5 - Coordinator, Service Desk**:- Provide expert advice and assistance on ICT related software and hardware issues- An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation- Be a part of the Library's exciting new futureThe National Library of...

**Reference #**:- JF/NL0616**Title**:- Service Desk - Microsoft Windows, Microsoft Office, Microsoft SCCM ITIL**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 months**Description**:- **Start an exciting career within a Federal Government Department**:- **Lucrative 12-month contract with extensions**:- **Top...

The Technology and Information Management (TAIM) team maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...

Service Desk LeadershipThis leadership role oversees the Service Desk team, ensuring incident and request management aligns with service level agreements. The successful candidate will lead employees in providing timely information to service requesters and managing equipment servicing.The ideal candidate possesses a degree in Information Technology or a...

About the RoleContractor Central is proud to partner with AUIT, a Canberra-based technology firm delivering IT managed services, support, and solutions across a range of government and commercial clients. We are seeking an experienced and proactive IT Service Desk Manager to lead AUIT's service desk operations, ensuring high standards of customer service,...