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Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $80,000 - $100,000

RecordPoint, a data and information lifecycle management SaaS product, empowers highly-regulated organizations to gain a competitive edge through safer, more secure, and better-managed data.

A collaborative work environment drives our mission to continuously improve. Our global customer base comprises top-tier brands and government agencies, including the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.

We are seeking a proactive Customer Success Manager to drive adoption, value realization, and long-term success for our customers in APAC.

As a strategic advisor, you will guide your customers on maximizing their investment, ensuring they realize recurring value while identifying opportunities for growth and expansion.

Using a playbook-driven approach, you will deliver scalable strategies focused on adoption, retention, and seamless renewals. Partnering with cross-functional teams, you will mitigate risks, uncover growth potential, and provide an exceptional customer experience fostering lasting relationships.

The ideal candidate will possess excellent communication skills, be able to build strong relationships with customers, and have a customer-centric mindset. They should also have experience working in a similar role, preferably within the data and information management industry.

Besides a positive attitude and strong work ethic, the successful candidate will demonstrate:

  • Excellent problem-solving skills
  • Strong analytical skills
  • Ability to work independently and as part of a team
  • Experience with customer relationship management software

This role offers a unique opportunity to make a real impact on our customers' businesses. You will be working closely with our customer solutions engineers and cross-functional teams to deliver exceptional results.

You will also have access to ongoing training and development opportunities to ensure your continued growth and success.