Boutique Operations Lead
3 days ago
As a key member of our team, you will be responsible for the day-to-day operations of our boutique, including leading your team through every collection. This includes rostering, training, and hiring with the support of our Head Office team, as well as delivering an extremely high standard of customer service and fostering close relationships with customers.
Our boutique is a unique and exciting place to work, with a focus on providing an exceptional customer experience. We are looking for a confident and bright retailer with strong retail experience to join our team.
Key Responsibilities:
- Maintain the highest level of service to our retail customers
- Have an extensive product knowledge and must be able to act as the storyteller of our brand
- Lead your team by example using our company values
- Meet KPIs and coach others to achieve theirs
- Take responsibility for the boutique's visual merchandising and sensory experience
- Implement innovative approaches to retain and attract customers
- Ensure that the boutique and its team are in line with our company standards
Requirements:
- A confident and bright retailer with strong retail experience (2 years minimum)
- An individual who understands customer service and can tailor in-store experiences to each customer
- Someone who relishes in the beautiful surroundings of the boutique and wants to maintain this to the highest standard
- An empathetic and kind leader
- A retail thoroughbred, with proven experience and success in sales and KPIs
- A presentable and passionate team member who is a brand ambassador
Perks of working with us:
- Amazing training and development opportunities to cement your career in retail
- A true focus on personal development and growth
- A supportive national retail team
- Generous discounts, uniform allowances, and access to sample sales
- Be part of a global and expanding brand
- Annual education 'Love-In' event at our beautiful Head Quarters in Alexandria
- VIP Clientelling and Exclusive Events
- Bonuses and Incentives
- Worldly parties not to miss
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