Ecommerce Operations Manager

4 days ago


Gold Coast, Queensland, Australia Uniqwa Collections Full time

We are Uniqwa Collections, a leading luxury homewares brand dedicated to providing beautifully designed, high-quality products that transform spaces. As an Australian-owned and operated company, we value innovation, craftsmanship, and seamless online shopping experiences for our customers.

Our business is expanding rapidly, and we're seeking an experienced eCommerce leader who will drive online success and take ownership of our digital platform. This role requires someone with strategic vision, hands-on execution, and technical expertise.

The Job Description

This is a unique opportunity to join a growing business as an eCommerce Manager. You will lead end-to-end eCommerce strategy, logistics optimisation, and customer experience. Your responsibilities will include developing and executing strategies to scale online revenue, increasing conversion rates, and optimising customer acquisition and retention.

Key Responsibilities:

  1. Lead the development and execution of eCommerce strategies to drive online revenue growth.
  2. Oversee logistics, operations, and collaborate with the marketing team to ensure a seamless workflow.
  3. Hold the logistics and operations teams accountable for efficient processes that enhance productivity and profitability.
  4. Ensure a premium customer experience from site navigation to delivery, focusing on high-end service.
  5. Collaborate with the marketing manager to analyse performance metrics and drive strategic decisions.
  6. Identify new opportunities for product expansion, partnerships, and market trends to position the brand at the forefront of the luxury homewares industry.
  7. Leverage deep understanding of furniture, interior design, and home staging industries to drive brand credibility and relevance.
  8. Implement automation tools and optimise processes to ensure operational excellence.

Why Join Us?

  1. A leadership role with full ownership of eCommerce success – no micromanagement, just results.
  2. A high-growth, fast-paced environment with exciting challenges and autonomy.
  3. Opportunity to work with a premium brand that sets new standards in luxury homewares.
  4. Competitive salary + performance incentives for high achievers.
  5. Collaborative, entrepreneurial culture where innovation and initiative are rewarded.
  6. Potential for career advancement as the company scales globally.


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