Customer Interaction Specialist

Job Overview:

We are seeking a skilled professional to fill the position of Customer Service Officer. This role is ideal for individuals who possess excellent communication skills and can effectively interact with customers on a daily basis.

The successful candidate will be responsible for processing orders, preparing correspondence, and conducting inquiries as requested by customers, sales, marketing, and customer service management. They will represent the company in a positive manner while interacting multiple times a day with key customers.

Key Responsibilities:

• Perform order entry, maintenance, and inquiry tasks along with other duties assigned
• Communicate backorder and order issues to customers regularly
• Communicate with procurement and distribution teams to expedite customer needs
• Monitor orders and inventory positions to maximize service and reduce costs
• Analyze stock positions and address concerns for customers
• Represent the company in a positive and professional manner while interacting with key customers
• Responsible for resolving routine questions and problems. Provide alternative suggestions to satisfy customer requirements when necessary
• Make sound decisions based on customer, company, and employee needs while ensuring compliance with department policies and procedures
• Seek to understand and anticipate customer needs
• Maintain a professional relationship with customers
• Create a positive customer experience through professionalism, knowledge, and effort
• Retrain knowledge of and understand the requirements provided for performance of all duties
• Analyze job-related information and make decisions based on previous experience
• Use good judgment to control call interactions and strive for single-call resolution
• Promote a positive work environment by exemplifying honesty, integrity, and passion

Physical Requirements:

• Ability to view computer screen for extended periods (up to 10 hours)
• Ability to enter information using a computer keyboard for extended periods (up to 10 hours)
• Sitting for extended periods is required (up to 10 hours). Stretching and periodic standing are encouraged
• Ability to work in a phone-intensive environment taking up to 200 calls per day
• Ability to work in a structured environment with high accountability
• Ability to bend, reach above one's head, and occasionally lift up to 16 kilos
• Ability to adjust to stress of meeting deadlines

Training Requirements:

• Training will cover essential duties required of this position
• Continuous product and technical training required
• Variety of systems training required to perform tasks

Other Requirements:

• High School Certificate or Bachelor Degree preferred
• Minimum 2 years of Customer Service, sales, or highly interactive service experience
• Clear, professional, and concise communication skills; written and verbal
• Proficient adaptable computer skills
• Basic mathematical skills
• Self-motivated and possess excellent organizational skills

Required Competencies:

• Manage Work
• Build Customer Satisfaction
• Continuous Improvement
• Collaborate

Equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.