Care Coordinator

4 days ago

Wollongong, New South Wales, Australia beBeeCustomerService Full time $55,000 - $66,000

Job Description:

We are seeking Customer Service Specialists to join our team in a fast-paced call centre located in Wollongong, NSW.

This role offers an excellent opportunity for individuals who thrive in a dynamic setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

As a Customer Service Specialist, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Providing exceptional customer service to families and carers over the phone
  • Discussing available options and advising on services that support independent living
  • Meeting Key Performance Indicators (KPIs) and competencies

Culture & Benefits:

  • A fantastic working culture, where you'll feel valued and supported every day
  • Opportunities for career progression, with a company that invests in your professional growth and development

What Makes a Successful Customer Service Specialist:

  • Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
  • Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
  • Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
  • Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
  • Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.

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