Customer Service Specialist

4 days ago

Adelaide, South Australia beBeeCollections Full time $80,000 - $104,000

Enhance Financial Wellbeing as a Key Member of Our Team

Are you seeking a career that makes a tangible difference in people's lives? We're looking for an individual who shares our passion for supporting customers through challenging times.

As a Hardship and Collections Specialist, your primary responsibility will be to engage with customers across various product portfolios to recover overdue balances. You'll ensure timely and fair outcomes, empowering customers to regain financial stability.

This role is pivotal to the Customer Assist Team within Customer Solutions, and your contributions will play a vital part in delivering Westpac's vision and priorities.

What's in it for You?

By joining our team, you'll be part of a dynamic organization that values diversity and champions inclusion. We offer a supportive environment, opportunities for growth, and flexible working arrangements.

Our purpose is to create better futures together, and we're committed to helping Aboriginal and Torres Strait Islander Australians succeed. We believe in valuing culture, providing better banking experiences, and backing Indigenous business.

Key Requirements:

  • Prior experience in collections/customer service environments
  • Exceptional communication skills, both verbal and written
  • Strong interpersonal and negotiation skills
  • Motivation and genuine interest in delivering outstanding customer service
  • Eagerness to learn and willingness to collaborate with a supportive team

How Do I Apply?

Start by clicking on the APPLY button. If you require reasonable adjustments during the recruitment process, please don't hesitate to let us know.

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