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Salesforce Solutions Specialist
2 months ago
About Us
SilverChef is a fast-growing, highly successful global finance business that operates differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we've already invested more than $2bn in the hospitality industry globally.
We are excited about our future and we are really excited about yours
About This Opportunity
The Salesforce Solutions Specialist is pivotal in designing and configuring technical solutions on SilverChef's core platforms. You'll collaborate with key stakeholders, ensuring that solutions are efficient, reusable, maintainable and supportable. You'll leverage Salesforce and its ecosystem of applications and integrations to deliver robust technical solutions that align with SilverChef's objectives.
You'll join a team that leads and drives impactful projects and initiatives across SilverChef's global footprint in Australia, New Zealand, Canada and the USA.
If you are a natural problem solver, technically experienced, yet can effectively simplify solutions for non-technical people, then we want to hear from you
Key Responsibilities
- Business Analysis and System Design - Collaborate with stakeholders to translate requirements into innovative Salesforce solutions.
- Configuration and Development - Design and configure Salesforce components, collaborate on larger solutions, and ensure quality through adherence to standards and peer reviews.
- Implementation and Testing - Support solution implementation and release activities, support testing, and end-user training.
- Maintenance and Support - Administer daily Salesforce operations, including upgrades, maintenance, and L2/3 support, while evaluating new releases to assess functionality and inform impacted departments.
- Governance and Continuous Improvements - Monitor process adherence to governance, offer improvement suggestions, provide delivery expertise, and work with stakeholders to review, track, and address maintenance and upgrade impacts.
Requirements
- 3+ years' experience in configuration and support of Salesforce solutions, with a strong understanding of the platform with a focus on Sales/Service cloud.
- Salesforce Administrator Certification essential.
- Salesforce Advanced Administrator and other certifications will be highly regarded.
- Understanding of APIs, Salesforce Partner Communities and other Salesforce apps.
- Strong documentation and written communication skills.
- Experience and passion in providing exceptional support to the business.
- Flexibility and adaptability to give anything a go, roll the sleeves up and assist when required.
What We Offer
- We offer a competitive salary and a range of flexible working options to support a positive work/life balance for all our people.
- SilverChef was ranked among the top ten in the AFR's Best Places to Work 2024, as well as the most Inspiring Workplaces in Australasia in 2024.
- We invest in your personal and professional development.
- We are a high-growth company focused on career development for our people.
- We are a purpose and values-led business, where the right attitude and behaviours are valued alongside performance, creating a vibrant, positive and supportive workplace.
- SilverChef is a Certified B Corp - part of a movement of businesses that balance profit with purpose.
SilverChef provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation and beliefs - because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative teams.
