Life Changing Diabetes Management Support

2 weeks ago

Sydney, New South Wales, Australia beBeeEmpathetic Full time $60,000 - $90,000

**Technical Support Professional**

Are you passionate about delivering exceptional customer service and support? Do you thrive in a dynamic environment where no two days are the same?

We're seeking a skilled Technical Support Professional to join our team, providing critical assistance to patients, families, and healthcare professionals navigating diabetes management.

  • You will be the primary point of contact for customers seeking guidance and troubleshooting assistance with life-changing continuous glucose monitoring technology.
  • Provide empathetic, knowledgeable support via phone, email, or chat, addressing technical issues with smartphones, insulin pumps, and other medical devices.
  • Accurately document customer interactions in CRM systems and collaborate with internal teams to ensure seamless resolution.

To excel in this role, you'll possess:

  • Exceptional communication skills, with the ability to listen deeply and remain calm under pressure.
  • A strong comfort level with technology, coupled with the ability to learn new systems quickly.
  • Experience working in customer-facing roles, preferably in healthcare or related industries.

If you're dedicated to delivering top-notch support and passionate about empowering individuals with diabetes to take control of their health, we want to hear from you

As a valued member of our team, you'll enjoy:

  • Opportunities for growth and development through ongoing training and education.
  • Access to industry-leading tools and resources to enhance your skillset.
  • A collaborative, supportive work environment that fosters open communication and teamwork.

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