
Operational Transition Specialist
15 hours ago
Job Description
As a Project Manager Operational Readiness, you play a crucial role in ensuring a seamless transition from project to steady-state operation and service of the Material Handling System. This is essential for creating a positive customer experience and customer value.
Key Responsibilities:
- Consult, assess, and take ownership of the service contract to be sold by the Service Account Manager, focusing on contract knowledge, risk identification, and opportunities.
- Develop and execute a transition plan with the customer and project team, mitigating risks and ensuring successful handover.
- Manage the transition of complex solutions into stable operations, encompassing solution, service, and customer readiness.
- Oversee the service contract to ensure its execution aligns with agreed performance levels until steady-state operations, and then hand it over to the Service Contract Manager.
- Coordinate the transition plan within budget and planning, collaborating with the customer, project, and service teams.
- Serve as the primary point of contact for customers up to board level during the transition phase, managing their expectations and resolving issues promptly.
- Develop and enhance the setup of site-based service teams.
Required Skills and Qualifications
- Bachelor's or Master's degree in a relevant technical field.
- Relevant experience in project management, stakeholder management, and integration (at least 3 years) within an international environment, working with diverse cultures.
- Outstanding planning, scheduling, and coordination skills.
- Ability to work collaboratively in a cross-functional team environment.
- Knowledge of IT Service Management processes (ITIL) is advantageous.
- Excellent verbal and written communication skills in English.
- Willingsness to travel extensively worldwide (40-50%).
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