Customer Experience Lead

2 days ago

Brisbane, Queensland, Australia beBeeExperience Full time $120,000 - $150,000

Customer Experience Manager Role

  • A Customer Experience Manager is responsible for driving customer-centric initiatives to optimize product and service delivery journeys.
  • The ideal candidate will bring structure to ambiguity by shaping customer strategy, designing propositions, visualizing journeys, and contributing to the development of personas and insight-driven decision making.

About the Role:

This role requires a strong understanding of customer behavior and preferences. The successful candidate will have experience in customer research or strategic customer projects and be able to apply human-centered design techniques to identify pain and gain points.

Key Responsibilities:

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