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Infrastructure Manager

2 months ago

Northern Beaches Council, Australia Firesoft People Full time
About the Role

Firesoft People is seeking an experienced Infrastructure Manager to join our team. As an Infrastructure Manager, you will be responsible for the planning, implementation, and maintenance of our IT infrastructure.

Key Responsibilities
  • Train and support staff to ensure they have the necessary skills to perform their roles effectively.
  • Provide technical support and administration to ensure the smooth operation of our IT systems.
  • Collect, analyze, and verify information to configure and/or integrate new hardware and software upgrades in our existing network.
  • Administer critical systems and functions, including Windows Server, Active Directory, Office365, MS Exchange, Physical Server Hardware, Azure, and Windows AD (multi-site).
  • Participate in continuous improvement initiatives to ensure our IT systems are always up-to-date and running efficiently.
  • Respond to and resolve technical incidents and problems within service level timeframes.
  • Maintain a high standard of support and administration documentation for technical services.
  • Participate in projects as required.
  • Liaise with vendors for repairs, maintenance, and support as needed.
Requirements
  • Experience in building productive, collaborative, and cooperative relationships within the team and with end users and service providers to deliver quality service outcomes.
  • Delivering consistent service in a fast-changing environment.
  • Experience providing face-to-face support and working in a corporate environment.
  • Strong documentation and administration skills.
Technologies Used
  • Windows Servers / Office 365 / Physical Server hardware / SQL servers / Remote Desktops / Windows AD (multi-site) / Azure AD.
  • Cisco / Meraki / Aruba/ Hp E Switch.
  • Fortinet / Sophos Firewalls.
  • Shadowprotect / Storagecraft / Acronis / Veeam.
  • Microsoft Hyper-V.
  • Vmware.
About Us

Firesoft People is a result-driven company with a strong reputation in the community, bringing over 20 years' experience delivering a suite of IT and Technology services.