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Application Support Specialist

2 months ago

Sydney, New South Wales, Australia Phillips Ormonde Fitzpatrick Full time
About the Role

We are seeking a highly skilled Application Support Specialist to join our Melbourne-based IT team at Phillips Ormonde Fitzpatrick.

In this role, you will provide comprehensive technical support and training to our staff, ensuring the smooth operation and effective utilization of our in-house software systems.

You will be responsible for supporting, configuring, and administering our database applications, collaborating with internal teams to understand and document business processes, and conducting user testing.

Key Responsibilities:

  • Provide technical assistance, troubleshoot, and resolve user queries to ensure the smooth functioning of software applications.
  • Train and onboard new employees on the use of our in-house system and provide ongoing training opportunities for existing employees.
  • Create and maintain detailed firm training materials and documentation, working with IT and Learning & Development to create relevant online training.
  • Configure system parameters, workflows, and permissions where appropriate.
  • Create and maintain email, letter, and form templates as needed.
  • Collaborate with internal teams to understand and document business processes.
  • Acceptance testing of all system changes before release to production.

Requirements:

  • A bachelor's degree in business administration, Information Technology, or a related field.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Excellent documentation and writing skills.
  • Ability to collaborate effectively with cross-functional teams.
  • Proficiency in conducting user testing.
  • Previous experience in user training.

Desirable Attributes:

  • Working knowledge of SQL, XML, HTML, and JSON.
  • A Cert IV in Training & Assessment, or a related qualification.
  • Understanding of Intellectual Property concepts.
  • Experience working in a comparable service industry.

About Us

Phillips Ormonde Fitzpatrick is a privately owned patent and trademark attorney firm with 100+ people across offices in Melbourne, Sydney, and Adelaide. Our main business is in the procurement and defense of intellectual property rights, including patents, trademarks, and designs for our clients both domestically and internationally.

We operate at the forefront of innovation and technology, providing our people with opportunities to contribute to real and rewarding outcomes. Our client base is diverse and ranges from individual inventors through to leading multinational corporations.

We are committed to fostering a culture of engagement and collaboration, where our people feel supported and empowered in their roles. We offer learning and development customized for each level and profile, including an Emerging Leader program with a people-leadership and commercial stream, and a 'leader-led' model which leverages our in-house expertise.

Our inclusive culture enables us to perform at a high level, ensuring we can provide our clients with considered and innovative outcomes. POF was officially recognized as an Inclusive Employer by the Diversity Council of Australia.

About Our Workplace

On a day-to-day basis, we work with innovative clients to protect their ideas and inventions locally and internationally.

POF prides itself on valuing its people and the diversity and innovative thinking our people bring to our business. Our culture is built on principles of inclusion, respect, and integrity. Our employees enjoy challenging work in a collegial team-based environment with a genuine work/life balance.

Apart from working in a supportive, inclusive, and welcoming environment, POF employees enjoy access to a range of benefits and initiatives, including:

  • Gender-neutral paid parental carers leave.
  • Salary continuance.
  • Generous leave provisions.
  • Flexible and hybrid working arrangements.
  • Health and wellbeing programs.
  • Reward and recognition program including discretionary bonuses.

We encourage and welcome applications from people living with disability, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, all genders, people from culturally and linguistically diverse backgrounds, and mature age people.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please let us know and we will be happy to assist.