Reservations Associate

5 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $50,000 - $80,000
Job Title: Reservations Associate

We are seeking a skilled and detail-oriented individual to join our Reservations team.

  • Respond to customer enquiries and reservation requests via phone, email, and messages.
  • Assist guests in selecting the best options to suit their preferences and needs.
  • Accurately input and maintain reservation details in our system.
  • Inform guests about hotel services, current promotions, and special packages.
  • Modify or cancel reservations as required, ensuring guest satisfaction.
  • Work closely with the Front Office and Sales teams to deliver seamless service.
  • Handle guest concerns or complaints in a courteous and solution-focused manner.
  • Keep accurate and organized records of customer interactions and bookings.
Key Skills:
  • Exceptional verbal and written communication skills.
  • A passion for hospitality and helping people.
  • Strong multitasking and time management abilities.
  • High attention to detail and accuracy.
About the Role:

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.

The ideal candidate will have excellent communication skills, be able to work under pressure, and have a strong attention to detail.

We offer a competitive compensation package and opportunities for career growth and development.

Requirements:
  • Bachelor's degree in Hospitality, Business Administration, or related field.
  • 1-2 years of experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment.

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