Program Lead for Customer Experience Growth

3 days ago

Sydney, New South Wales, Australia Amazon Full time

Are you passionate about enhancing the customer experience and driving growth in a fast-paced business environment?

We are seeking a highly motivated and talented Senior Product Manager to lead our Subscribe & Save program in Australia.

The ideal candidate will have 7+ years of product or program management experience, with a strong track record of delivering results-driven initiatives that exceed customer expectations.

You will be responsible for developing and executing a roadmap of initiatives to grow the program, including customer acquisition and retention, selection expansion, customer experience, and operational excellence.

As a key member of our team, you will collaborate with global teams across tech and non-tech to drive innovation and excellence.

You will possess strong project management skills, hold your stakeholders accountable to high standards, and bring robust analytical skills to inform data-driven decisions.

If you are a commercially savvy individual with excellent business judgment, a passion for customer experience, and a talent for building relationships with diverse stakeholders, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Develop, prioritize, and execute a roadmap of initiatives to grow the program.
  • Be commercially savvy and have excellent business judgment.
  • Be passionate about the customer experience and deliver innovative enhancements on their behalf.
  • Build relationships with and influence global teams across both tech and non-tech.
  • Possess strong project management skills and hold your program stakeholders accountable to high standards.
  • Bring robust analytical skills, and a deep curiosity about how things work.

BASIC QUALIFICATIONS:

  • Bachelor's degree or equivalent
  • 7+ years of product or program management, product marketing, business development, or technology experience

PREFERRED QUALIFICATIONS:

  • Experience working across functional teams and senior stakeholders
  • Experience owning feature delivery and tradeoffs of a product
  • Experience in a technology environment favorable, as well as background in product and/or program management
  • Working knowledge of SQL and/or databases
  • MBA, PhD, or equivalent
  • Tenacity to develop ideas independently, balance business needs and customer expectations
  • Strong interpersonal skills and ability to build relationships with diverse local and global stakeholders
  • Exceptional written and verbal communication skills
  • Ability to use data to inform decisions; superior analytical skills including advanced Excel capability
  • Strong attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Ability to execute large projects from start to finish
  • Capacity to operate simultaneously and effectively in both tactical and strategic modes

Acknowledgement of Country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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