Senior Customer Experience Leader

1 week ago

Bathurst, New South Wales, Australia beBeeCustomerService Full time $96,765 - $124,741
Key Leadership Role: Customer Service Manager

This is a leadership position that involves guiding and coaching employees to provide excellent customer service. As a key member of the team, you will play a crucial role in promoting the bank's products and services.

The successful candidate will be responsible for managing complaints, developing action plans to improve client satisfaction, explaining rules and procedures to their team members, and ensuring compliance with established guidelines.

Requirements:

  • Post-secondary education in a related field or equivalent experience.
  • A minimum of four to six years of experience in personnel management and coaching.
  • Strong business development and customer service skills are essential.

Our organization offers a competitive compensation package, flexible benefits, and opportunities for growth and development. We value our employees and strive to create a positive work environment.

We are committed to providing exceptional customer service and fostering a culture of excellence.

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